For orders shipped within Taiwan, customers are entitled to a 7-day appreciation period starting from the day after the item is received. During this period, unused items in their original condition and complete packaging may be returned or exchanged without reason.
Please note that the appreciation period is not a trial period — returned items must be unused and include all original packaging, accessories, and manuals.
⚠️ For international orders, this 7-day return policy does not apply due to cross-border shipping complexity and cost. If you have concerns about your international order, please contact us directly and we will do our best to assist you.
To request a return, please contact us via email within the 7-day period and provide your order number and reason for return. Items must be securely packaged and returned with all original materials and documents.
Items that are personalized (e.g., engraved names, custom texts, or non-standard dimensions) are not eligible for return or exchange, except in the case of significant defects not disclosed at the time of purchase.
Our products are crafted from natural wood. Variations in grain, color, and occasional knots are part of the material's organic beauty — not defects.
We kindly ask that customers understand these natural characteristics before purchasing. Returns based on such natural features will not be accepted.
📧 Email: arborea.tw@gmail.com